If you are one of those users facing the so-called “Apple TV Plus not working” error in the middle of a movie night, no worries! We are here to help.
Since its launch in November 2019, Apple TV Plus has been a go-to streaming service for enthusiasts looking for a fresh and diverse range of original movies, programs, documentaries, and specials. Over the past three years, Apple TV Plus has witnessed significant growth and improvements, with many critically acclaimed shows and movies.
However, despite its success, not everyone has an Apple TV+ membership, citing a lack of awareness about the service. For those who have subscribed, though, they are currently experiencing multiple issues with their membership. Reports have indicated that several users are on the lookout for workarounds, as their devices are displaying the “Apple TV Plus not working” error or not showing any content.
Even though Apple Inc. is usually known for its seamless products, there are times when issues arise. In this guide, we have some solutions to help you resolve the Apple TV Plus not working error. Follow the methods below to fix the problem and continue streaming without interruption. Let’s dive in.
Apple TV Plus not working: How to fix it?
Before we proceed, it’s important to note that the following solutions may not work for everyone, as the reason for the “Apple TV Plus not working” error could vary. If you find that these methods do not resolve your issue, we recommend contacting Apple Inc.’s help desk for further assistance.
- Restart your device
- Check your internet connection
- Maybe your subscription period is over
- Make sure you enter the right credentials
- Update Apple TV+
- Update you internet browser (on PC)
- Make sure your operating system is up to date
- Check if your device is compatible
- Contact Apple
Restart your device
Our devices usually create temporary files or stale copies of our daily activities to ensure quick loading times for frequently visited websites or apps. However, these files can become corrupted due to bugs or random issues, which can result in the “Apple TV Plus not working” error.
To fix the error, we recommend rebooting your device to clear any temporary data that may be causing the issue. By flushing your device’s RAM, which is where these temporary files are stored, you can ensure a fresh start and potentially resolve the issue. Don’t forget to check out how to restart an app on Apple TV if you have some trouble doing so.
Check your internet connection
A poor internet connection can also be the root cause of the “Apple TV Plus not working” error. Therefore, we recommend checking if your router is providing the appropriate internet speed. You can test your network speed on the Ookla Speed Tester website to ensure your router is working correctly. If you find that your router is providing a low internet speed, try power cycling your router or modem and test the speed again.
In the event that the network issue persists even after power cycling your router, we advise contacting your Internet Service Provider (ISP) to resolve the issue in your area. Once the network issue is resolved, you can check if the “Apple TV Plus not working” error has been resolved as well.
Maybe your subscription period is over
It’s important to ensure that your Apple TV Plus subscription is active, as an expired subscription can prevent you from accessing the service. Double-check if your subscription is still active, and if not, renew it to resolve the “Apple TV Plus not working” error. Once you’ve renewed your subscription, you should be able to access the service without any further issues.
Make sure you enter the right credentials
Entering the wrong credentials or logging in with the incorrect account can also lead to the “Apple TV Plus not working” error. We recommend ensuring that you’re using the correct login information for your active subscription. Once you’ve verified your credentials, check again to see if the issue has been resolved.
Update Apple TV+
Using an older version of the Apple TV+ app can also cause the “Apple TV Plus not working” error. To address this, it’s important to ensure that your app is updated to the latest version. While the steps to update your app may vary depending on the device you’re using, be sure to check for updates to the app in your device’s app store or settings menu. Once the app is updated, check again to see if the issue has been resolved.
Update you internet browser (on PC)
If you access the Apple TV+ service on your PC or MacBook, using an outdated version of your web browser may be the cause of the “Apple TV Plus not working” error. We recommend ensuring that your browser is updated to the latest version. Once you’ve updated your browser, check again to see if the issue with your Apple TV+ subscription has been resolved.
Make sure your operating system is up to date
It’s worth noting that outdated operating systems can often be the root cause of Apple TV Plus not working error. In such a case, updating your device’s OS to the latest version can be a viable solution to this problem.
Besides, newer OS versions may occasionally create compatibility issues with current apps, which can be resolved with a patch. If that’s the case, your device manufacturer may release minor updates to fix these compatibility issues. Hence, it’s advisable to check for available OS updates for your device and install them to ensure that your Apple TV Plus subscription works seamlessly.
Check if your device is compatible
Apple TV+ is not supported on all devices, and compatibility issues can cause the subscription to not work or show errors. It’s essential to check if your device is on the list of supported devices for Apple TV+. You can find the list of supported devices on Apple’s website. If your device is not on the list, you may have to switch to a supported device or contact Apple’s customer support for further assistance.
Contact Apple
Getting in touch with the Apple TV+ support team can provide you with more specialized and personalized assistance in resolving the issue. They have dedicated support teams that can help you troubleshoot the problem and offer solutions that are specific to your device and account. So, if you have tried all the fixes mentioned above and are still experiencing the issue, don’t hesitate to contact the Apple TV+ support team for further assistance.
Conclusion
We hope you were able to fix the issue by following the methods mentioned above. These methods are easy to implement and have been proven to be effective in solving various issues related to Apple TV+.
You can always check out our guide and learn how to restart an app on Apple TV if you are still having trouble!