This step-by-step guide explains how to reset Samsung Galaxy phones or tablets, with expert tips from electronic repair expert Brehima Traore.

Warning: Factory resets will permanently erase all data, apps, and settings. Back up important files before proceeding to avoid data loss.

Step-by-step guide to resetting your Samsung Galaxy device

Choose the appropriate method below based on whether you need a simple restart or a full data wipe.

Method 1: Hard reset (factory reset)

  • Open the Settings app. Note: This completely erases everything on your device.
  • TapGeneral Management.
  • Scroll down and tapReset.
  • TapFactory data reset.
  • TapReset.
  • Enter your PIN and tapContinue.
  • TapDelete all. Your device will reboot to factory settings.

Method 2: Reset without erasing data

  • Open the Settings app. Note: This keeps your apps and data intact.
  • TapGeneral Management.
  • Scroll down and tapReset.
  • TapReset all settings.
  • TapReset to confirm. The device will restart with preserved data.

Method 3: Soft reset

  • Press and holdVolume Down + Side buttons:
    • On some models: Use Volume Up + Power instead.
  • TapRestart. The device will reboot.

Method 4: Force restart

  • Press and holdVolume Down + Side buttons until the screen goes black:
    • On some models: Use Volume Up + Power instead.
  • Release when the Samsung logo appears.

Method 5: Hard reset in recovery mode

  • Turn off your device.
  • Connect to a computer via USB cable.
  • Press the recovery buttons until the Samsung logo appears:
    • Note 10/20, S20, S21, Fold, Z Flip:Volume Up + Home + Side.
    • S8, S9, S10 (no Home button):Volume Up + Bixby + Power.
    • Other models:Volume Up + Home + Power.
  • SelectWipe data/factory reset or Delete all user data.
  • Confirm with Yes or Factory data reset. The device will wipe data and reboot.

Method 6: Factory reset using a code (older devices)

  • Open the Phone app.
  • Dial*2767*3855#.
  • Wait for the reset to complete automatically.
Pro tip: Before any factory reset, use Samsung Smart Switch to back up your data to a computer or cloud storage for easy restoration later.

What to do next?

After resetting, your device will prompt you to set it up as new. Follow the on-screen instructions to connect to Wi-Fi, sign in to your Google or Samsung account, and restore from a backup if available.

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Install essential apps and enable security features like biometric unlock and two-factor authentication right away. Test the device thoroughly to confirm the issue is resolved.

If problems persist after a reset, consider checking for software updates in Settings > Software update or contacting Samsung support for hardware diagnostics.