If you don’t know how to fix the “Oops, something went wrong” error on Windows 10, we are going to help you. Since the introduction of Windows 8/8.1, there’s the possibility to use the Microsoft account as a profile. Yes, you can use a local profile, but there are many advantages of using a Microsoft account as well. If you are seeing the “Oops, something went wrong” error when trying to sign in with the Microsoft account, keep reading.
How to fix the “Oops, something went wrong” error on Windows 10?
1: Make sure you enter the right ID and password
It’s always worth trying again. Make sure that the keyboard/language is appropriate and the caps lock is disabled. It’s very difficult for any kind of system error, including updates or even malware, to change your Microsoft account password. After several attempts, if you still can’t sign in, try the following solutions.
2: Create a temporary account
Follow these steps:
- Connect a bootable USB flash drive.
- Press Windows Key + I to open Settings and open Update & Security.
- Select Recovery in the left pane and click Restart Now under Advanced Startup.
- Select Troubleshooting and then Advanced Options.
- Click Startup Settings and then Restart.
- Press F10, F11, or F9 to open the Boot menu. This may vary depending on your PC motherboard.
- Boot from USB and wait.
- Now, when the installation screen appears, press Shift + F10 to open the Command Prompt.
- Type the following commands and press Enter after each one:
move d:\windowssystem32utilman.exe d:\windowssystem32utilman.exe.bak
copy d:\windowssystem32\cmd.exe d:\windowssystem32\utilman.exe
- The PC must reboot, so wait until you reach the login screen and the Command Prompt starts.
- Type the following commands and press Enter (don’t forget to replace username with the user name of your choice):
network user User name /add
local network group administrators Username /add
- Then reboot and choose the new account.
- From there, you can go to Accounts to delete the old account and simply change its password.
3: Check the Group Policy Editor
If, on the other hand, you are using an alternative login protection method (or have no protection at all), but you can’t sign in to the Microsoft Store or use your Microsoft account, there are solutions for that as well. First, try resetting your password online. If you still can’t sign in, be sure to check the Group Policy Editor.
Here’s where to find it and how to disable it if necessary:
- In the Windows search bar, type Group Policy and open Edit Group Policy from the list of results.
Go to: Computer settings “Windows settings “Security settings “Local policies “Security options “Accounts: Lock Microsoft accounts.
- Right-click on “Accounts: Lock Microsoft Accounts” in the right pane and open Properties.
- Make sure that the policy is disabled and apply the changes.
- Restart your PC and try to sign in with the same account again.
4: Use a local account
Some users managed to solve the “Oops, something went wrong” error after switching between the Microsoft account and the local account.
Follow these steps:
- Press Windows Key + I to open the Settings application.
- Select Accounts.
- Choose Your information in the left panel.
- Click “Sign in with local account”.
- Enter the password of the current (problematic) Microsoft account
- Assign a name to the local account and optionally add a password.
- Confirm changes and sign out
- Later you can try to sign in with the Microsoft account again. It worked for some people.
5: Delete credentials
Your credentials (and all credentials stored in Windows) are stored in a dedicated folder. What you need to do to fix this problem is to delete the contents of the Credentials folder. After that, you can reset your account.
Here’s how to do it in Windows 10:
- In the Windows search bar, type %localappdata% and press Enter.
- Open the Microsoft folder and delete the Credentials folder.
- Restart your PC and try to log in again.
6: Update Windows
Maybe there’s a patch that can solve your problem. It is always better to have the latest version available.
Follow these steps:
- In Windows Search, type check and choose ” Check for updates “.
- Click the ” Check for updates ” button.
- If there are updates available for download, be sure to get them and install them accordingly.
7: Reset your PC to factory settings
Finally, if nothing helps, we can only recommend resetting your PC to factory settings.
If you are not sure how to do this, follow the steps provided below, but don’t forget to back up your data, just in case:
- Press Windows key + I to open Settings.
- Select Update & Security
- Select Recovery.
- Click “Start” in Restore this PC.
- Choose to keep your files and continue.