WhatsApp Beta for Android starts testing its new technical support chat. It is surprising that to contact the technical support of the most used messaging client in the world you have to resort to your email client to open an incident, but this is something that WhatsApp has begun to change.
Through the latest beta version of WhatsApp, we see that the company has begun testing its new technical support chat, a new feature that for the moment is only going to be available to a small group of users.
Chat with WhatsApp Support
Currently, if we go to Settings > Help > Contact us, we can describe our problem, add screenshots, and if in their Help Center we did not find the answer to our question, we can send our problem via email, automatically attaching the screenshots and device information in a ZIP.
Now the company is testing its support chat, which is surprising that it’s going to take so long to arrive, especially when many companies have been using chat in their helpdesks for years.
The new support screen that is appearing in some users, after describing the problem we see that the “Continue” button informs that we will be answered through a chat. It will no longer send an email.
According to the first screenshots, WhatsApp will create a group chat whose name will be the number of the incident and there will be only two participants: our user and WhatsApp Support. So you will not have to switch applications to see if the technical service answered your email.
In this new chat, WhatsApp informs us that it will respond to our problem within 48 hours, also remembering the problem that we had described. So during the next hours and days in that chat, we will be in contact with their technical service to solve the problem. When WhatsApp considers the problem solved, the conversation will be abandoned.
It is still unknown when this new support chat will be available worldwide. At the moment it is only available for some WhatsApp Beta users, so we will have to wait at least a few weeks.