Apple has announced a free repair program for some models of its smartwatch upon detecting a problem that may not be fixed after a software update.
Apple will fix Apple Watch for free
A small number of Apple Watch Series 5 and SE users have encountered an annoying problem: Their smartwatches won’t charge. Apple has released an update that resolves this inconvenience, but they will still be eligible for a free repair program that solves the problem.
This has been announced by Apple through a support document on its website. Users who are affected by the problem, preventing the watch from charging and unable to use their watch, will be eligible for this program to repair the device completely free of charge.
However, because a watchOS update has been released to alleviate the problem, Apple recommends first of all to perform a series of steps to check if your smartwatch is still giving problems.
How to repair your Apple Watch for free?
The latest watchOS update, version 7.3.1, should fix the charging issues. To check if your device is still affected by the charging issue, Apple gives a set of guidelines:
- Update your Apple Watch to watchOS 7.3.1.
- Put your Apple Watch on the charging dock for at least 30 minutes.
- Check if the watch has charged normally or, on the contrary, if it has not changed and stays in low power mode.
If the second situation occurs, then you are eligible for the free repair program. Contact Apple support so that you can send an email to Apple explaining the problem, although you can opt for other communication channels. The device in question will be examined to see if it is eligible for free repair.
Please note that if Apple examines the watch and discovers that the battery failure exists due to other factors and you do not have a warranty, you may not be eligible for the program, in which case Apple will ask you if you want to proceed with the repair but in this case with a quote. Remember to stay tuned to all the news of the repair.
This program joins the one Apple launched recently that allowed users to replace the batteries of some MacBook Pro completely free of charge. This case is similar to that of the Apple Watch; The MacBook Pro, in this case, did not charge more than 1%, affecting a small portion of the computers.