What happens when the dreaded “Railcard app not working” error pops up? Don’t fret, there are a few handy tricks that can bring it back to life. Navigating the rising costs of transportation these days, it’s a relief to secure a substantial discount on train tickets. The Railcard can get you up to 50% off and make your journey smoother and less pricey.
Railcard app not working: How to fix it?
Follow these steps:
- Check your internet connection
- Control Railcard’s server status
- Reboot your device
- Update your device
- Update the Railcard app
- Reinstall the Railcard app
- Contact Railcard
Check your internet connection
A hiccup in your internet connection is often the root cause of the Railcard app not working error. A smooth connection is vital for the Railcard app to function optimally. If you’re experiencing issues, first check that you are indeed online by attempting to load a YouTube video or any other internet-based service.
A couple of methods to restore your internet connection include disconnecting and reconnecting your device to the network, or the classic “turn it off and back on again” with your router. If the issue persists, consider checking your provider’s status on Downdetector any reported outages could indicate an issue on their end. If your provider is in the clear, we might need to look elsewhere for the solution.
Control Railcard’s server status
Sometimes, the “Railcard app not working” error may be a result of issues on the Railcard servers, not your app. If the server status is ‘up’, then your app should be in good shape.
Reboot your device
A quick restart of your device could be the cure-all for both Apple and Android users. This refreshes your system and clears any potentially troublesome saved data.
For iPhone owners, press and hold the side button until you see the power off slider. Slide it to turn off, then wait for about 10 seconds before holding the side button again to restart. Android users can simply press and hold the power button until the restart option appears.
Update your device
Another possible culprit behind the “Railcard app not working” error could be outdated software on your device. Regularly updating your device ensures that all your apps run smoothly.
Apple users, you can head to Settings > General > Software Update, while Android users can go to Settings > Software Update > Download and Install to check for updates.
Update the Railcard app
Having the latest version of the Railcard app is crucial. Check for updates through the App Store for Apple users or the Play Store for Android users. If there’s an update available for the Railcard app, make sure to download it.
Reinstall the Railcard app
If the “Railcard app not working” error persists, you might want to consider uninstalling and reinstalling the Railcard app.
Apple users can long press the app icon on the home screen, then choose ‘remove app’ and ‘delete app’. Android users can long press the app icon and select ‘uninstall’. Once the app is removed, you can reinstall it through the App Store or Play Store.
Contact Railcard
If none of these methods help, you might need to get in touch with Railcard’s customer support. They have a request form available at https://www.railcard.co.uk/help/support/ and they’ll definitely be able to assist further.
Wrapping it up
There are various reasons why the “Railcard app not working” error might appear. External factors like internet or server issues should resolve themselves with a little time. If the issue seems specific to your device, don’t hesitate to seek out professional assistance from Railcard customer support. Here’s hoping your app is back in action soon.
The “Railcard app not working” error can be quite a hassle, but most of the time it’s solvable with a bit of troubleshooting and patience. Whether it’s an internet glitch, a server-side hiccup, or a device-specific issue, remember that there’s always a way to get your Railcard app up and running again. So, go ahead and try these solutions, and you’ll be back to snagging those fantastic train ticket discounts in no time.
After all, in this day and age where transportation costs can skyrocket, the Railcard app is a modern-day necessity. Having it working smoothly is worth a little effort. And should all else fail, remember that Railcard’s customer support is always available and more than willing to help you out. Happy travels!
Featured image credit: Railcard