Some users are reporting a new Xbox Game Pass age restriction bug, but don’t worry we are here with the fixes. If you check out Microsoft Community you’ll see a lot of people who are discussing over this issue. It’s not a new bug. Since 2020 some users are facing similar errors.
For intance, a user reported: “I have xbox game pass for pc but whenever I try to install a mature game, I get an error saying the game’s content is above my account’s restrictions, so I can’t install it. I have no restrictions on my account and no family or parental controls whatsoever. I tried to contact microsoft about this and they closed my thread without even trying to help me! if anyone in the community has had this issue lets work together to figure this out. Clearly Microsoft doesn’t care since game pass for pc is in beta.”
Another user said: “You are not alone! I’m still having this exact issue as of 11/20/2020. No parental restrictions whatsoever – double-checked on my Xbox itself.”
“I am the creator of the Xbox account and am 22 years old. I am not sure why I am now randomly being told I am not old enough to access some content when this has never been an issue. I go into the Microsoft family app to see if I can change these settings that were randomly set on myself without my knowledge and when I go to change one of the settings it takes me to the Microsoft support page on how to change the settings and those instructions just tell me to do what I just listed. I am just confused and could really use some assistance,” said another user.
Now let’s fix the Xbox Game Pass age restriction bug together.
Xbox Game Pass age restriction bug: How to fix it?
If you are facing the Xbox Game Pass age restriction bug, follow the instructions below:
- Edit your birthday
- Edit your profile
- Use a VPN
Edit your birthday
- Go to this link.
- Click on “Edit Day of Birth”
- Enter your birthday.
- Run the Game Pass app on PC
- Log out from your account
- Sign back in.
- Download your choice of game with age restriction.
Edit your profile
- Go to this link.
- Enter your profile
- Go to Privacy and Online Safety
- Check your credentials and click on submit.
- Make sure you’ve checked all tabs: Privacy, Xbox One/Windows, Xbox 360 Online Safety
- Download a game with age restriction.
- Try playing the game.
This Xbox Game Pass age restriction bug might be due to the regional regulations. You can also try using VPN.
Install a VPN
Virtual private network, or VPN. A VPN, in its simplest form, offers an encrypted server and conceals your IP address from businesses, authorities, and would-be hackers. When using shared or public Wi-Fi, a VPN secures your identity and keeps your data hidden from snooping online eyes. You can download your choice of VPN software and try downloading the game by locating yourself on another country.
If none of the solutions worked and you were unable to fix the Xbox Game Pass age restriction bug, try reinstalling the Xbox Game Pass client. Did you know that fan-favorite puzzle game Opus Magnum joined PC Game Pass?