Microsoft fixed the blue screen bug with a new Windows 10 update. Almost a week ago, some of the Windows 10 and Windows Server users, who had installed the KB5000802 or KB5000809 updates have faced some issues. They were experiencing recurring blue screens every time they tried to use certain types of printers.
Last week, the only option to solve the problem was to uninstall the update, which we could do from Windows Update or from the console. A few days later, however, Microsoft published a video with instructions on how to apply a temporary fix.
Microsoft fixes the blue screen bug with a new Windows 10 update
But a few hours ago, Microsoft released a series of patches to be able to fix the issues related to the appearance of blue screens without giving up the rest of the improvements of the previous update.
Depending on the version of Windows you are using (run winver.exe if you are not sure), the version of the patch to install will vary. This is the list:
- Windows 10 version 2004 and 20H2: KB5001567
- Windows 10 version 1909 and Windows Server 1909: KB5001566
- Windows 10 version 1809 and Windows Server 2019: KB5001568
- Windows 10 version 1803: KB5001565
In all cases, the description of the update is identical and it says: “Addresses an issue that might cause a blue screen when attempting to print to certain printers using some apps and might generate the error, APC_INDEX_MISMATCH.”
All these updates are already available in Windows Update (Start > Settings > Update and Security > Windows Update); as well as in Windows Update Catalog and Windows Server Update Services. Don’t forget to download the update if you are facing this problem.