- Salesforce-owned Slack has introduced ChatGPT, an AI-powered app that enables users to draft quick replies to their colleagues within seconds.
- ChatGPT also offers AI-powered research tools to help users find answers on any topic or project and to summarize channels or threads.
- Salesforce’s announcement of Einstein GPT, which combines Salesforce’s and OpenAI’s AI technology, is part of its expansion into AI-powered tools, similar to other tech companies like Microsoft and Google.
- The competition among tech companies in this field is heating up, with the introduction of Microsoft’s AI CoPilot for Microsoft 365 and Google’s integration of AI tools into its productivity apps.
Slack users can now benefit from the integration of ChatGPT into the platform. The newly introduced AI-powered app by Salesforce-owned Slack enables users to craft quick replies to their colleagues within seconds. This feature can be accessed by clicking the three-dots icon in a thread and selecting “Draft Reply,” rather than manually typing out a response.
Slack to integrate ChatGPT into its app
It remains unclear how detailed and effective these automated replies will be or if they may occasionally become a bit erratic. However, users can always edit the responses to better suit the conversation. While this feature offers convenience, it may not be a significant improvement over typing out a response manually for some users. Nevertheless, the introduction of Slack GPT is a promising development for the future of AI-powered communication tools.
Moreover, the ChatGPT Slack bot comes equipped with AI-powered research tools to provide users with answers on any project or topic. The bot can also summarize channels or threads to keep users up-to-date on work-related activities. Organizations and businesses can sign up for the ChatGPT beta waitlist to test the bot’s capabilities.
This announcement is part of Salesforce’s unveiling of Einstein GPT, the company’s own take on OpenAI’s ChatGPT model for CRM (customer relationship management) software systems. Salesforce reports that Einstein GPT combines both Salesforce’s and OpenAI’s AI technology, enabling it to generate emails for salespeople to send to customers, craft responses to customer queries, and create targeted content for marketers. This development signifies a promising evolution in the field of AI-powered communication tools, showcasing their potential to improve productivity and efficiency across industries.
Salesforce’s venture into AI-powered tools is not an unexpected move, considering that several other companies, such as Microsoft, Google, and Meta, are also exploring ways to incorporate AI into their products. The competition in this field is evidently intensifying. Just a day before the ChatGPT announcement, Microsoft unveiled its AI CoPilot for Microsoft 365, which can also create customizable emails or messages to customers and generate marketing content. Google has also integrated AI tools into its productivity apps, including Meet and Spaces. These developments highlight the growing emphasis on AI in the tech industry and the potential for more advancements in the future.
