Google Assistant will wait for you in the calls with ‘Hold for me’.
Google is introducing new functions for the in-house operating system Android, and the Google Assistant is also becoming increasingly versatile. The newest feature can be useful for really every user: Who hangs in the waiting loop, can dedicate itself confidently to other tasks.
In times of WhatsApp, calls are becoming increasingly rare. Yet some phone calls cannot be avoided. This makes it all the more annoying if you are left on hold for minutes or even hours on a hotline.
Google has therefore now introduced a new function for the Assistant, which should put an end to this scenario: “Hold for me” feature.
Google Assistant “Hold for Me” function features
Almost everyone has been on hold for an apparently endless period of time on a hotline. But instead of sitting in front of the phone, listening to music on hold and waiting for a service employee to answer, the assistant takes over this job.
As soon as you have dialed a toll-free number with the Google Phone App and are on hold, the assistant will take over for you if you wish. While the call continues running silently in the background, you can now use your smartphone as usual. To make sure you don’t miss a thing, subtitles are displayed on the screen in real time.
Using AI technology, the Assistant then distinguishes whether a robot or a human is on the other end of the line. As soon as someone answers, the Assistant informs you and you can return to the call. At the same time, the employee at the other end is asked to wait for you for a moment.
New Google features are available first in the USA
Google always presents ingenious features: Recently, the company introduced a new feature on Android smartphones that shows why someone is calling; read more here.
Currently, “Hold for Me” is only available in the USA, and there for the time being only for pixel 5 and pixel 4a (5G). At first it is only a preview, probably Google will use the test before the function is released for other Android devices. Maybe Google will extend the function to other countries step by step.
