Dying to watch some TV but your Spectrum app not working? Do not worry, we are here!
Spectrum TV is a streaming application offered by Charter Communications, a telecommunications company in the United States. The Spectrum TV app allows subscribers to access live TV, on-demand content, and various channels directly through their internet-connected devices, such as smartphones, tablets, smart TVs, and streaming media players.
Many of its users loved what the app has to offer but recently there has been an increase in complaints about Spectrum app not working around social media. If you experience the same problem, let’s get it fixed right away!
How to fix Spectrum app not working issue
Before we dive into how to fix Spectrum app not working issues, it would be wise to confirm that the problem is at your side. This can be done by checking the source of the error.
Outages: Head to the Spectrum Status Center to see if there are any disruptions in your area. If there are, hold tight until everything’s back in order
Updates: Make sure you’re running the latest version of the app. For Android, open the Google Play Store and tap on the menu button (three horizontal lines). Go to “My apps & games,” find Spectrum TV, and tap “Update.” On iOS, open the App Store and tap on your profile picture in the top right corner. Scroll down to Spectrum TV and tap “Update” if available
Device updates: Don’t neglect your device! Check for available updates for your phone or tablet’s operating system. Download and install them to ensure optimal app compatibility
Confirmed that the Spectrum app not working problem is at your side? Good, let us go through some of the fix alternatives:
- Reconnect your device
- Clear cache and data
- Check your account
Reconnect your device
The first step to fix the Spectrum app not working issue is to confirm you have a strong internet connection. If Wi-Fi is weak, try switching to mobile data, or vice versa. Sometimes a change of scenery helps!
If you still cannot access the app, give your router a quick power nap. Unplug it for 30 seconds, then plug it back in. This can sometimes refresh the connection and clear up any minor glitches.
And sometimes, a fresh start is all it takes. Fully close the Spectrum TV App on your device, then reopen it. This clears its temporary memory and gives it a clean slate.
Clear cache and data
If the problem isn’t the internet than let’s get to the bottom of your device. A corrupted cache and data might be the reason behind the Spectrum app not working issues and to fix that you need to clean up your phone.
Follow the steps below to clear the cache and data.
Android Data and Cache:
On Android, navigate to Settings > Apps > Spectrum TV > Storage. Tap “Clear Data” and then “Clear Cache.”
This removes temporary files that might be causing problems.
iOS Offloading:
For iOS users, go to Settings > General > iPhone Storage > Spectrum TV. Tap “Offload App.” This frees up space by removing data not essential for running the app.
Reinstall the app afterward to get everything back. If you need further assistance, refer to our guide titled: ”How to clear the cache on iPhone and why should we do that”.
Alternatively, use the links below to re-install the app which is also a potential remedy for the Spectrum app not working issue:
Check your account
The last thing to do is to double-check you’re logged in with the correct Spectrum account. It’s easy to get mixed up, especially if you have multiple logins.
Also, make sure your subscription is active and includes the channels or features you’re trying to access. Sometimes a payment might have slipped through the cracks, causing temporary limitations.
Still stuck with the Spectrum app not working issue? Don’t hesitate to contact Spectrum’s customer support team! They have access to more advanced troubleshooting tools and can offer personalized assistance. You can reach them by phone at (855) 843-7732 or through Spectrum TV support.
Featured image credit: Spectrum.
