We’ve all heard the saying, “knowledge is power.” And, while this is correct, there is an objection: in order to unleash the power of any information, individuals must first have access to it.
Many organizations struggle with knowledge access. They have knowledge to communicate with workers, customers, and the general public, but they don’t necessarily have an efficient manner of doing so. Fortunately, there is a solution that can help with this problem: knowledge base software.
There are several things that individuals do not understand about knowledge base software. This is a misunderstanding because having a knowledge base may assist boost your business performance in a variety of ways.
So, what exactly is a knowledge base?
Knowledge base tool serve as a central repository for online information. It’s just a massive database with a lot of information centered on a specific topic. It is referred to as a support knowledge base since users may utilize it to obtain critical answers quickly and efficiently to some of their inquiries.
When a consumer has a query about your company and your customer service is unavailable, the individual may easily visit your knowledge base online and look for those vital answers on their own. One of the most essential customer support tools you can adopt in your organization today is a knowledge base.
The best support knowledge base platforms
Knowledgebase
Knowledgebase is an online knowledge management and self-service customer support software. The platform allows companies to easily create a searchable knowledge base containing support articles and information to assist customers.
Features include creating and organizing articles, embedding media, integrating with live chat, usage analytics, and more. The knowledge base leverages AI to auto-respond to customer questions with relevant articles.
The product is developed by ProProfs and aims to help companies deliver 24/7 self-service customer support across web, mobile, and messaging channels. It enables collaboratively creating and managing knowledge base content within teams. Pricing starts at $24 per month for up to 3 users.
The knowledge base tool is popular for its simplicity and affordability compared to competitors. Overall, Knowledgebase is an effective knowledge management and self-service solution suitable for SMBs to easily create and deliver customer support content. Check out their website to get the best solution for your business.
Help Scout
Help Scout is a full-service customer support platform, and one component of the platform is knowledge base applications, Docs. Docs is a versatile, user-friendly knowledge base software that allows you to generate attractive knowledge base articles in minutes using a text editor with many formatting choices in WYSIWYG and HTML.
You can instantly add photographs and videos to articles to improve their quality, and you will soon be able to utilize new AI help functions to change the tone, length, or even translate them into more languages such as Spanish, German, and Chinese.
Guru
Guru is an internal wiki and knowledge management system that allows you to centralize all of your company’s content. Guru can store anything, from battle cards for your sales team to product roadmaps for engineering.
The platform provides a browser plugin that allows users to effortlessly collect and store information without switching windows or programs. They also offer a Slack interface, which can be used to create articles, search, and share existing material, and deliver real-time notifications when content needs to be verified or is out of the current.
Document360
Document360 may be an excellent solution if you need stand-alone knowledge base software. It offers an easy-to-use interface, a markdown editor, search capabilities, and the ability to develop both internal and external knowledge bases using the tool.
The platform provides a free plan, which might be an excellent starting point for small firms wishing to build a public-facing knowledge base. The package comes with five team accounts (user seats), one GB of storage, and 50 articles, as well as the ability for your team to build a Document360 domain for your knowledge base site.
One disadvantage of the free plan is that it only supports public knowledge bases; those wishing for an internal knowledge base solution must look at paying plans.
Zendesk
Zendesk is a support desk software that contains a knowledge base product called Zendesk Guide. Numerous useful features are included in Guide, including a WYSIWYG style editor, a drag-and-drop user interface for organizing your help center, an in-app or website widget for showcasing articles, and analytics that assist in determining the effectiveness of your content and potential knowledge base gaps.
While Zendesk Guide makes it simple to get started, it does have some drawbacks. Although the UI is customizable, the number of free assistance center themes is relatively restricted. Additional themes are available on the Zendesk Marketplace, although they can be rather expensive.
To sum up
Acquiring a new tool is usually a major choice. There is a lot of pressure to get it perfect since it requires time, money, and energy. Make a list of your requirements and goals. As you learn more about various items, your opinions may change, therefore you must be adaptable as well.
When evaluating possibilities, be critical, get feedback from others, and take your time. It may feel overwhelming at times, but we’re certain you’ll make the proper decision if you have a sound game plan.
Featured image credit: macrovector / Freepik
