Many users think that they encounter the Optus email not working problem only because of an Optus webmail outage. Most of the time, this error is a server error originating from Optus, but there may be a few things you can do to solve this problem.
Optus is a telecommunications company based in Australia. It provides a range of services including mobile phone services, broadband internet, home phone services, and pay television. Optus email, on the other hand, is an email service provided by Optus, a telecommunications company in Australia. It provides users with an email address and the ability to send and receive emails.
An Optus webmail outage is a temporary interruption or disruption of the Optus webmail service. This can occur due to various reasons such as network maintenance, technical issues, or unexpected system failures. When an outage occurs, users may not be able to access their Optus email account or send and receive emails. Outages are typically resolved by Optus as soon as possible. Customers can check the Optus support website or social media pages for updates on the status of the service during an outage.
How to fix the Optus email not working problem?
Either through the Optus website or through other programs like Outlook, Thunderbird, or Mac Mail, you can access your OptusNet email. Check the following first if you’re having Optus email not working issues:
- Check for Optus webmail outage
- Check internet connectivity
- Restart your devices
- Check if you have exceeded the mailbox limit
- Disable firewall
- Clear your browser’s cookies
Check for Optus webmail outage
The very first thing to do if you encounter the Optus email not working issue is to check for Optus webmail outage. Doing so will allow you to determine whether the fault is caused by you or by local maintenance or malfunction. Optus’s official website has released a website for server outages. All you have to do is reach this tool of Optus using this link and check whether there are malfunctions in the areas close to your address on the map that opens.
Check internet connectivity
If there is no Optus webmail outage detected, you are encountering the Optus email not working error due to an error on your part. Verify if you are having trouble accessing other sites and check your internet speed using Google Speedtest.
Restart your devices
If there is no apparent problem with your internet connection, you need to restart every device you use to connect to the internet in your home. Doing this for routers will get you a new connection while restarting your computer will get a few missing services back up on startup.
Turn all your tools off after 60 seconds and verify if the Optus email not working error has been resolved.
Check if you have exceeded the mailbox limit
Expiring your mailbox limit is one of the most common causes of Optus email not working error. If this happens, you simply don’t have room for a new email. The way to fix it is quite simple. All you have to do is delete the emails you deem unnecessary in your mailbox.
Did you know that Optus came up on the agenda with a data breach last year?
Disable firewall
Especially if you are using Optus services from specific applications, Windows Firewall may be causing this. In fact, the Firewall, which is responsible for protecting our computer, unfortunately sometimes blocks the connection of some applications we use with the internet.
Follow the steps below to resolve the Optus email not working issue and allow your applications through Firewall.
- Open Control Panel
- Click on Network and Internet
- Select System and Security from the left-side panel
- Click Windows Defender Firewall
- From the left-side menu, select ”Allow an app or feature through Windows Defender Firewall”
- Find the apps and features related to Opus email and allow them
After saving your new settings, restart your computer and check if the Optus email not working problem is resolved.
Clear your browser’s cookies
If you are using Optus services through the browser, some cookies may be the root cause of the Optus email not working error. The simplest way to solve this is to clear your cookies. Google Chrome users can clear cookies in their browsers by following the steps below:
- Open Google Chrome and click on the three dots in the top right corner
- Select “Settings” from the dropdown menu
- Scroll down to the “Privacy and security” section and click on “Cookies and other site data”
- Click on “See all cookies and site data“
- You can delete all cookies by clicking on the “Remove all” button or delete specific cookies by clicking on the “Remove” button next to each entry
Once you have deleted the cookies, close the settings tab and the changes will take effect.
This is all that can be done by you to resolve the Optus email not working error. If your problem is due to an Optus Webmail outage, unfortunately, you can do nothing but wait. If the Optus email not working error persists for too long, we recommend that you contact Optus Support using this link.
