PS5 np-104602-3 error is an error that prevents players from connecting to the network on PlayStation consoles and preventing them from playing online games. If you are constantly encountering the PS5 np-104602-3 error, you are in the right place because some of our solutions may be useful for you.
The PS5 game console is a legendary device that contains many AAA games and has become a favorite of players for years. Some players, such as Reddit user holiscrayolis, who want to spend some time after a long day on this console, where you can play many online and offline games, reported to us that they encountered the PS5 np-104602-3 error.
Let’s move on to what you can do to solve the PS5 np-104602-3 error without making you wait any longer.
How to fix the PS5 np-104602-3 error?
As we mentioned before, the PS5 np-104602-3 error is a message that appears if your game console has a problem with its internet connection. Although there may be a few simple solutions to the error, or if some of the hardware parts are damaged, you may encounter this error, although you have tried our solution suggestions below, if you cannot solve it, we strongly recommend that you contact PlayStation Support via this link.
Here are the solutions for the PS5 np-104602-3 error we have prepared for you.
- Check the PlayStation Server status
- Restart your PS5
- Change your Wi-fi connection to be 5Ghz
- Change your DNS settings
Check the PlayStation Server status
Before starting the solution of the PS5 np-104602-3 error, it is useful to verify that you are the source of the error. You can do this simply by visiting the official PSN Server Status site. If there is an error reported by official sources on the servers, all you have to do to solve the PS5 np-104602-3 error is to wait for the PlayStation team to solve this error.
Do not worry, errors in such services can be resolved in a maximum of 1 hour.
Restart your PS5
As simple as it sounds, restarting your console can definitely help you fix your PS5 np-104602-3 error. Doing so will restart the services the PS5 uses for its internet connection, and if you’re seeing this annoying error message due to a software bug, you can simply fix it by restarting your console.
Change your Wi-fi connection to be 5Ghz
Many technological devices in our house use a 2.4 GHz connection and create internet traffic for the devices. A 5Ghz connection is often more convenient and provides faster data transfer. If your router supports both connection types, it is possible to solve the PS5 np-104602-3 error by connecting to a more convenient and faster network version. But be careful when doing this because 5 GHz connections always have less coverage than 2.4 GHz connections.
Change your DNS settings
Finally, if the PS5 np-104602-3 error occurs due to a connection blocked by your ISP, you need to change the DNS settings of your PS5 or contact your ISP.
Here’s how to change your PS5’s DNS settings:
- Head over to the Settings page
- Navigate to Network
- Select Settings in the left bar once you’re on the Network page
- Select Set Up Internet Connection
- Select the network you are currently using after navigating to it
- Select Advanced Settings from the menu
- Make Manual your default setting for DNS Settings
- Two new fields with the labels Primary DNS and Secondary DNS will show up if you enable manual DNS settings
- We’re going to type in the Google DNS addresses in this instance
- Add 8.8.4.4 to Primary DNS and click OK
- Type 8.8.8.8 into the Secondary DNS selection
- Right-click OK to confirm
To check if the PS5 np-104602-3 error is resolved, try launching a new game and see if you have any connection problems. If you need other PS5 DNS alternatives, it is useful to try the DNS options from the table we have created for you below to solve the PS5 np-104602-3 error.
Provider | Primary DNS | Secondary DNS |
| 8.8.8.8 | 8.8.4.4 | |
| Cloudflare | 1.1.1.1 | 1.0.0.1 |
| Quad9 | 9.9.9.9 | 149.112.112.112 |
| OpenDNS | 208.67.220.220 | 208.67.222.222 |
| Verisign | 64.6.64.6 | 64.6.65.6 |
We hope this guide helped you find a solution to the PS5 np-104602-3 error and regain access to your online games. If you ever encounter the PS5 SSL connect error code WV-109156-2 you can find out how to fix it from our guide on it by clicking the link we have provided!
