OpenAI released a new open-source Customer Service Agent demo on June 18, providing developers a blueprint for building intelligent, workflow-aware AI systems. The demo, available on Hugging Face under an MIT License, utilizes OpenAI’s Agents SDK with a Python backend and a Next.js frontend.
It showcases a multi-agent system for an airline, where a “Triage Agent” routes customer queries to specialized sub-agents for tasks like seat booking or cancellations. The framework also demonstrates critical safety features, including a “Relevance Guardrail” to block off-topic requests and a “Jailbreak Guardrail” to prevent prompt injection attacks.
This release is a practical application of the principles from OpenAI’s “A Practical Guide to Building Agents,” published earlier this year. The launch precedes a keynote at the VentureBeat Transform 2025 conference on June 25, where OpenAI’s Head of Platform, Olivier Godement, is expected to detail the company’s enterprise agent architecture, citing use cases with companies like Stripe and Box.
