How to fix Roblox error code 264: Troubleshooting guide

Encountering error code 264 in Roblox can be frustrating, interrupting your gameplay. This error commonly arises when Roblox detects multiple logins from different devices, but it can also be caused by other factors. This guide will walk you through various troubleshooting steps to resolve error code 264 and get you back to playing Roblox smoothly.

What causes error 264 on Roblox?

The most frequent cause of error 264 is logging into your Roblox account on more than one device simultaneously. Roblox interprets this as an attempt to launch the same game or experience across multiple devices, triggering the error. However, other potential causes exist, including:

• Corrupted Roblox app cache: faulty cache files can lead to login and application errors.
• Unstable internet connection: a poor or interrupted internet connection can interfere with Roblox’s ability to verify your session.
• Other unknown issues: occasionally, temporary glitches or minor software conflicts can also trigger error 264.

How to resolve error 264 on Roblox

Fixing error 264 is usually straightforward. Try the solutions below in the order presented, testing Roblox after each step to see if the issue is resolved. This way, you can stop troubleshooting as soon as the error is fixed.

Solution 1: Log out of your Roblox account on other devices

If you suspect multiple logins are the cause, logging out of your Roblox account on other devices is the first and most effective step.

1. Sign out on other devices: on any other devices where you are logged into Roblox, sign out of your account. On the Roblox Windows PC app, click the three dots in the left sidebar and select “Log Out.”
2. Log out of other sessions via browser: on your current device, open a web browser and go to Roblox.com. Sign in to your account if you are not already logged in. Click the gear icon in the top-right corner and choose “Settings,” then “Security.”
3. Manage logged-in devices: in the “Where you’re logged in” section, you will see a list of devices currently logged into your Roblox account. To log out of a specific device, select it and click “Log Out of Session.”
4. Log out of all other sessions (optional): to sign out of all devices except the current browser session, click “Log Out of All Other Sessions.”

After logging out from other devices, relaunch Roblox and check if error 264 persists.

Solution 2: clear the Roblox cache on your computer

Corrupted Roblox cache files might be causing the error. Clearing the cache can resolve issues related to outdated or faulty temporary files.

For Windows users:

1. Open run dialog: press Windows key + R to open the Run dialog box.
2. Enter Roblox temp path: type %temp%\Roblox in the Run dialog box and press Enter. This will open the Roblox temporary files folder.
3. Delete cache files: in the folder, press Ctrl + A to select all files. Right-click on any selected file and choose “Delete” (the trash can icon).

For Mac users:

1. Open finder: open the Finder application.
2. Go to folder: in the menu bar, click “Go” and then select “Go to Folder.”
3. Enter cache path: type ~/Library/Caches in the box and press Enter.
4. Move cache files to trash: open the “com.roblox.com” folder. Press Command + A to select all files in this folder. Control-click on a selected file and choose “Move to Trash.”

After clearing the cache, restart Roblox and see if the error is gone.

Solution 3: Restart your router

An unstable internet connection can cause various Roblox errors, including error 264. Restarting your router can refresh your internet connection and potentially resolve the issue.

1. Restart your router: the process for restarting your router varies depending on the model. Some routers have a power button; others require you to unplug the power adapter from the socket and plug it back in after a few seconds.
2. Reconnect and test: after restarting your router and waiting for your computer to reconnect to the internet, try launching Roblox again.

Solution 4: Flush your computer’s DNS cache

A corrupted DNS cache on your computer can interfere with Roblox’s ability to connect to its servers. Clearing the DNS cache forces your computer to rebuild it, potentially resolving connection-related errors.

For Windows users:

1. Open command prompt as administrator: open the Start Menu, type “Command Prompt,” right-click on “Command Prompt,” and select “Run as administrator.”
2. Flush DNS cache: in the Command Prompt window, type ipconfig /flushdns and press Enter.

For Mac users:

1. Open terminal: open the Terminal application.
2. Flush DNS cache: in the Terminal window, type the following command and press Enter: sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponder (you may be prompted for your administrator password).

After clearing the DNS cache, relaunch Roblox and check if the error is resolved.

Solution 5: Update Roblox on your computer

Using an outdated version of the Roblox app can sometimes lead to errors due to bugs or compatibility issues. Updating to the latest version can fix these problems.

For Windows PC and Mac users:

• Restart Roblox to update: simply close the Roblox application completely and then reopen it. Roblox automatically checks for updates upon relaunch and installs them if available.

For Microsoft Store Roblox app users (Windows PC):

1. Open Microsoft Store: launch the Microsoft Store app.
2. Go to library: click the “Library” icon within the Microsoft Store.
3. Update Roblox: look for Roblox in your library. If an update is available, a button labeled “Update” will appear next to Roblox. Click “Update.”

After updating Roblox, try running the game again.

Preventing error code 264 in the future

While error 264 is usually fixable, preventing it is always preferable. To minimize the chances of encountering this error:

• Avoid multiple logins: try to avoid staying logged into your Roblox account on multiple devices simultaneously for extended periods. Log out when you are finished using Roblox on a device, especially if you plan to play on another device soon.
• Maintain a stable internet connection: ensure you have a reliable and stable internet connection when playing Roblox.

Roblox error code 264, while disruptive, can usually be resolved with simple troubleshooting steps. By following this guide, you should be able to identify the cause of the error and implement the appropriate solution to get back to enjoying your Roblox games. Start with the easiest fixes like logging out of other devices and work your way through the solutions until the error is resolved.