OpenAI has announced new features enabling users to access ChatGPT via landlines and WhatsApp. The company aims to enhance accessibility for individuals without high-speed internet or advanced devices. Users in the U.S. can call 1-800-CHATGPT (1-800-242-8478) to interact with the AI, while WhatsApp allows for text conversations with the assistant. Both features demonstrate OpenAI’s commitment to making artificial general intelligence (AGI) available to a broader audience.
ChatGPT now accessible via landlines
OpenAI’s landline service offers an AI feedback mechanism through a traditional phone line, departing from the digital-only interfaces prevalent today. Users can initiate conversations with ChatGPT by dialing 1-800-CHATGPT. This service uses Advanced Voice Mode technology, enabling real-time interaction without requiring internet access. The feature is particularly beneficial for users in areas where connectivity may be limited, such as during road trips when they might need information on-the-go.
The landline function is designed for straightforward tasks, such as answering queries and providing translations. It does not support complex multimodal capabilities, focusing instead on core functionalities. OpenAI has also introduced a 15-minute free trial for U.S. users, although standard carrier fees will apply thereafter.
Integration with WhatsApp
For those who prefer text communication, OpenAI has introduced ChatGPT on WhatsApp, where users can start a chat with the same phone number, 1-800-CHATGPT. This service provides a simple and accessible way to engage with the AI assistant through text-based interactions. Users can ask questions, obtain recommendations, or engage in casual conversation without needing an account.
However, users should be aware of a daily usage limit on the WhatsApp service, intended to manage demand and enhance the user experience. OpenAI plans to enhance this feature further by adding capabilities such as image analysis and web searches, though no specific timelines have been provided for these upgrades.
The significance of accessibility in AI
Kevin Weil, OpenAI’s Chief Product Officer, emphasized the mission to make AI beneficial to all of humanity. He stated, “Our mission is to make AI beneficial to all of humanity. Bringing ChatGPT to phones and WhatsApp is a step toward that goal.” This perspective illustrates the impetus behind these innovations, aiming not just for technological advancement but also for inclusivity.
Offering AI services through familiar platforms like landlines and WhatsApp helps bridge the digital divide, ensuring that individuals without advanced devices or consistent internet access can still benefit from AI tools. This innovation underscores OpenAI’s broader objective to democratize AI, broadening its reach to diverse user groups.
Origins of the project and future enhancements
The developments for landlines and WhatsApp arose from a hack week project at OpenAI, where teams rapidly created these features in a matter of weeks. Weil highlighted the team’s dedication, saying, “We loved it, and they hustled really hard to ship it.”
Featured image credit: Solen Feyissa/Unsplash
