After installing Windows 11, version 24H2, users have reported issues with several Ubisoft games, prompting Microsoft to pause the update rollout for affected devices. Key titles such as Assassin’s Creed Valhalla, Assassin’s Creed Origins, Assassin’s Creed Odyssey, Star Wars Outlaws, and Avatar: Frontiers of Pandora may become unresponsive, sometimes resulting in a black screen during gameplay. Ubisoft has issued a temporary fix for Star Wars Outlaws, but users may still experience performance issues.
Windows 11 version 24H2 rollout impacts Ubisoft games
In response to these concerns, Microsoft has implemented a compatibility hold on devices with the impacted Ubisoft titles installed, blocking the update via the Windows Update release channel. The company advises against manually updating to version 24H2 using tools like the Windows 11 Installation Assistant or the media creation tool until the issues are resolved. IT administrators can access safeguard IDs (54437462 and 54580160) to monitor the situation through their Windows Update for Business reports.
The problem specifically affects the client platform: Windows 11, version 24H2. Users are facing unresponsiveness while starting, loading, or during active gameplay. To manage unresponsive games, users can employ the Task Manager to force close the affected applications. Users should follow these steps:
- Open Task Manager by pressing Ctrl + Shift + Esc or right-clicking the Start button and selecting Task Manager from the menu.
- Locate the game in the Processes tab.
- Highlight the game’s name and click the End Task button to close it.
Ubisoft and Microsoft are actively investigating the issue, and further updates are anticipated as solutions are developed. While the temporary mitigation for Star Wars Outlaws aims to address immediate concerns, the underlying performance issues remain a topic of ongoing resolution efforts.
Microsoft continues to advise caution for users of Windows 11 seeking to update their systems, emphasizing that the current hold on affected devices is a precautionary measure. Further clarity on the repairs or full fixes is still pending, as investigations into the root causes behind the game failures following the update are ongoing.
Image credit: Ubisoft
