Are you one of those users who are dealing with the “Fidelity Face ID not working” error. Don’t worry, you are not alone! Recently, several users have complained that even though the Fidelity app has Face ID enabled, they are still prompted to input their username and password.
Fortunately, there is a solution to this problem.
Fidelity Face ID not working: How to fix it?
Follow these steps if you are trying to fix the “Fidelity Face ID not working” issue:
- Log out and log back in
- Clean your front camera
- Update iOS
- Contact Apple
Log out and log back in
A user called FidelyKatherine offered a solution on Reddit:
“We’re sorry to hear about your experience setting up Face ID on the mobile app. I am happy to help you troubleshoot the issue. If your app is up-to-date, we recommend uninstalling and reinstalling the app and then following these steps:
- Launch the app, navigate to More-> settings & profile-> FaceID (or TouchID)
- Toggle off the biometric of choice and log out of the app
- Log back in with the username & password, navigate to More-> settings & profile-> FaceID (or TouchID)
- Toggle on FaceID (or TouchID)
You will be prompted to enroll at that point. Once enrollment is successful, log out. You should be prompted for biometric the next time you log in.
If Face ID still does not work after trying these steps, please contact us and mention ‘technical support’ for assistance. Our technical support is available Monday through Friday from 8:30 a.m. to 9 p.m. ET.”
Clean your front camera
One possible solution to the “Fidelity Face ID not working” issue is to check the front camera for dirt or debris. The front camera is responsible for capturing your face to verify your identity, so if it is dirty or blocked in any way, it may not be able to function properly.
To fix this problem, simply clean the front camera lens with a soft, dry cloth or a microfiber lens cleaning cloth. Gently wipe the lens to remove any dirt or debris that may be blocking the camera. Once the lens is clean, try using the Fidelity Face ID feature again to see if it is working properly. It is important to note that this solution may work for some users, but if the problem persists, it may be necessary to seek further assistance from Fidelity or consult the device’s manufacturer.
Update iOS
Another solution to the “Fidelity Face ID not working” glitch is to ensure that your iOS is up to date. Sometimes, issues with the Fidelity Face ID feature can be related to the operating system, and updating to the latest version can resolve these problems. To check for updates, go to the “Settings” app on your iPhone, then tap on “General” and select “Software Update.”
If an update is available, follow the prompts to download and install it on your device. It is important to make sure you are connected to Wi-Fi and have enough battery life before updating. Updating your iOS can also bring new features, security updates, bug fixes and performance improvement to your device. If the problem persists after updating your iOS, it may be necessary to seek further assistance from Fidelity or consult the device’s manufacturer.
Contact Apple
You might fix the “Fidelity Face ID not working” problem by asking Apple for assistance. Sometimes, issues with the Fidelity Face ID feature can be related to the operating system or hardware, and getting help from Apple can resolve these problems. You can reach Apple support through their website, by calling the support hotline, or by visiting an Apple store.
When you contact Apple, it is important to have your device with you and be prepared to provide information about the issue you are experiencing, as well as your device’s model number, serial number and iOS version. Apple support will be able to help you troubleshoot the problem and provide guidance on how to fix it.
If the problem is related to a hardware issue, they may also be able to repair or replace your device. Additionally, if the problem is related to a software bug, Apple may release a software update to fix the problem. If the problem persists after contacting Apple, it may be necessary to seek further assistance from Fidelity.
Conclusion
In conclusion, if you are experiencing the “Fidelity Face ID not working” error, there are several solutions that you can try. One solution is to check the front camera of your device for dirt or debris and clean it if necessary. Another solution is to ensure that your iOS is up to date.
If the problem persists after trying these solutions, you can contact Apple for assistance or seek further assistance from Fidelity. It is important to note that the solution that works best for you may vary depending on the specific issue you are experiencing. In any case, it’s always a good idea to keep your device and software updated, and to contact the manufacturer or the app developer for support if you are facing issues with the feature.
Maybe this issue is related directly to your Apple device, check out the solutions for the “Face ID is not available try again later” problem.
