Is Netflix not working, don’t worry because we are going to review all error codes and show you possible fixes in today’s guide. When you get home after a long day at work, there’s nothing more pleasant than laying on the couch and watching a movie on Netflix. But what if you get an error code, do you know how to fix the problem?
Netflix is the most popular streaming platform currently, it surpasses other services such as Disney+ and Prime Video in terms of users. However, sometimes you might face some kind of errors.
So, if you are an active user, maybe at some point when logging into Netflix you will be presented with an error code. To clarify doubts, we have created this article so you learn all the error codes and their solutions in Netflix, but first, let’s see some general solutions that you can try out.
General solutions for Netflix errors
However, keep in mind that in most cases, Netflix problems can be related to a problem with your internet connection. A good idea may be to check if the Netflix platform is down or not. Follow these steps before you try anything else:
- Check your Internet connection or Wi-Fi network.
- Check if your router is working properly.
- Check the compatibility of your devices or web browser with the Netflix platform.
- Sometimes everything is solved by logging out and logging back in.
- Update your mobile phone or Windows or macOS version.
- Check if you have the latest version of Netflix installed.
- Make sure you have not exceeded the number of users on the same profile.
- Too many downloads in one day might cause some errors.
Netflix not working: All error codes and fixes
Although the vast majority of Netflix errors are solved easily, sometimes you need to go a little further. So, if your internet connection is fine and the Netflix version is up to date, depending on the error code that appears these are the possible solutions:
| Error code | Source | Solution |
|---|---|---|
| UKNWN | Outdated system | Sign out of Netflix and sign in again. |
| 1004 | Connection problem | Check network connection, or contact Netflix. |
| 1003 | Outdated Netflix app | Install the latest version of Netflix. |
| TVP-801 | Connection problem | Access Netflix.com/clearcookies and log in again. |
Netflix error codes on PC
These are the most common Netflix error codes on computers:
| Error code | Source | Solution |
|---|---|---|
| NW-2-5 | Connection error | Check the internet connection or restart the router |
| 07363-1260-0000048 | Browser not compatible with HTML5 | Use an HTML5 compatible browser (Microsoft Edge, Safari, Chrome, Opera or Firefox) |
| H7353 | Incompatible or outdated version of Windows | Install the latest available version of the Windows operating system. |
| M7111-1331-2206 | Damaged browser data | Clear browser data and log back into Netflix |
| M7111-1331-5067 | A browser extension is causing problems | Disable or remove the browser extension that can cause problems on Netflix |
| M7121-1331-P7 | Unsupported browser | Use a Netflix compatible browser (Microsoft Edge, Safari, Chrome, Opera or Firefox) |
| W8226 | Connectivity issues | Check network connection or connect the device to another Wi-Fi network |
| F7353 | Outdated browser | Update the browser to the latest version |
| UI3012 | Connectivity issues | Refresh the Netflix page |
| F/121-1331 | Error on page | Update the browser to the latest version |
Netflix error codes on mobile phones and tablets
Mobile devices and tablets are sometimes showing error codes too. To solve your problems check this table out:
| Error code | Source | Solution |
|---|---|---|
| 14 | Netflix service connection problem | Check the internet connection or restart the router |
| 13000 | Outdated Netflix app | Download the latest version of the Netflix app on Google Play or App Store |
| 13018 | Internet connection problems | Check the Internet connection, change Wi-Fi network or restart the router |
| NQM.508 | Content download error | Touch the “Retry” button to re-download |
| 0041 | Incorrect or outdated device information | Clear application data or check internet connection |
| 158 | Device not compatible with the download feature | Use another device to download Netflix series or movies |
| NQL.22007 | Annual download limit | Try downloading another series or movie, or switch Netflix account |
| DLS.103 | Connection not supported | Check if a VPN, proxy or unblocking service is being used to access Netflix, and stop using any such service |
| NQL.23000 | Download limit reached | Delete downloaded content on other devices associated with the account |
| 145 | All sessions occupied | Check if other account users are playing content, and wait for their session to end |
| 119 | Out-of-date information on Apple TV 2, Apple TV 3, and iPhone | Log out of Netflix, restart the device and re-enter username and password |
| 10000 | Network connection problem | Check the Internet connection, and if necessary, disable the VPN or proxy |
